Terms & Conditions

This website (“Website”) is owned and operated by PPE2U. By accessing this Website and/or purchasing something from us, you agree to the following terms and conditions (“Terms of Use”)

  • (a) Part A: Website Terms of Use
  • (b) Part B: Terms of Sale
  • (c) Part C: General
If you do not agree to these Terms of Use, you should not use or access this Website.
References to (a) “we”, “us” or “our” means PPE2U, (b) “you” mean you as the user of the Website, and (c) “Website” include all webpages and the online store.


  1. Eligibility to use Website
  2. This Website is intended for users who are at least 18 years of age and are residing in and using this site within Australia.
    PPE2U makes no representations that the content of this Website complies with the laws of any country outside Australia. If you access this Website from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access the Website.

  3. Copyright in Website material
  4. This Website (including its content, images and software) is subject to copyright. The copyright is owned by PPE2U, or in the case of some material, a third party. You may view this Website using your web browser and electronically copy and print hard copies of parts of this Website solely for personal, non-commercial use. You may draw the attention of others to content posted on this Website. If we provide social media features such as the ability to share content, you may take such actions as are enabled by such features.
    Any other use, including the reproduction, modification, distribution, transmission, republication or display of any part of this Website is strictly prohibited without the prior written consent of PPE2U.

  5. Direct Electronic Messages
  6. If you have provided us with your electronic contact information (e.g. email address / mobile phone number), (a) you consent to us sending direct electronic messages to you (including messages about our products or the goods and services of third parties) in accordance with our Privacy Policy and (b) you warrant that you are authorised to provide the electronic contact information to us.

  7. Disclaimer
  8. You acknowledge that access to this Website is at your own risk, and to the extent permitted by law:
    (a) The information contained in this Website is provided by us in good faith on an “as is” basis. The information is believed to be accurate and current at the date the information was placed on this Website. From time to time we may change the information on the Website without notice. However, we do not undertake to keep this Website updated. We make no representation or warranty as to the reliability, accuracy or completeness of the information contained on this Website or that the Website will be uninterrupted or error free. To the extent permitted by law, all representations, warranties and other terms are excluded.
    (b) PPE2U will in no way be liable to you or anyone else for any losses, damages, liabilities, claims and expenses, however caused (including through negligence) which may be directly or indirectly suffered in connection with use of this Website or third party websites which are linked from this Website. This limitation applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or loss of data or information.

  9. Prohibited Uses
  10. In addition to other prohibitions as set forth in the Terms of Use, you are prohibited from using this Website or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, state or local laws, regulations, rules, or orders; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of this Website or of any related website, other websites, or the internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; (k) to interfere with or circumvent the security features of the Website or any related website, other websites, or the internet; (l) to transmit, or procure the sending of, any advertising or promotional material; or (m) to engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Website, or which, as determined by us, may harm us or users of the Website or expose them to liability.

  11. Viruses
  12. We recommend that you use virus protection software when using our Website (or any linked website) and that you take precautions to ensure that the process that you employ for accessing this Website is secure and does not expose you to interference which may damage your computer system. We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with use of this Website or a linked third party Website.

  13. Indemnity
  14. You indemnify PPE2U, its officers and employees against any and all loss, damage, demand, cost or expense claimed by a third party as a result of or in connection with your use of, or conduct on, the Website in breach of these Terms of Use (including breach of any of your obligations under clauses 7, 8, or 9).

  15. Cookies
  16. Cookies are small pieces of information that your browser stores on your computer hard drive. We may use cookies and other techniques such as web beacons to provide us with information about your Website usage, recognise your device when you return to the Website (e.g. to store preferences), as well as to assist us to improve and develop the products and services we offer. If you do not wish to receive cookies, you may set your browser so that your computer does not accept them. If you disable cookies on your web browser, you may not be able to fully experience all features on this Website.
    We may log IP addresses to analyse trends, administer the Website, track users’ movements, and gather broad demographic information

  17. Privacy
  18. Any personally identifiable information that you submit through or in relation to the Website, including the online store, is collected and used by PPE2U in accordance with its Privacy Policy.

  19. Changes to the Website and your access
  20. PPE2U reserves the right to vary or discontinue the Website or any page of the Website, or terminate your access to part or all of the Website, at any time without notice. You acknowledge that this Website may be inaccessible from time to time due to issues beyond our control or maintenance.


  1. Application of terms of sale
  2. All purchases of products from the online store made available on this Website (“online store”) will be governed by the following terms of sale, including any other terms and conditions which may be notified to you at the time of placing your order, for example, promotional terms and conditions.

  3. Account
  4. You do not need to register an account to access and use this Website.

  5. Product Information
  6. We have provided details such as ingredients, active ingredients, usage instructions and warnings, in respect of each product on the online store. Please read these details carefully, and ensure that the products you purchase are suitable for the intended use.
    If you decant any product into another container you are responsible for following the usage instructions and warnings. You must also ensure that the usage instructions and warnings, along with any other relevant information on the product label, are made available by you to any user of the decanted product.

  7. Placing orders
  8. To be able to buy products you must: (a) provide your name and address, phone number, email address, payment details and other required information; (b) provide a delivery address within Australia; and (c) be aged 18 years or over.
    You may place an order by clicking on the [‘ADD TO CART’] button and proceeding to the checkout page.
    You will be provided with an opportunity to review your order, read and accept these Terms of Use, check the total price of your order and the information you have provided, and correct any input errors before confirming your order. We will not be responsible for any delay or failure to process your order if it is not completed properly or accurately.
    We may from time to time impose quantity restrictions or limits on the products you can order. Any quantity or total value restrictions will be stated on the online store or communicated to you at the time of placing your order or otherwise communicated to you.
    We use reasonable efforts to ensure the availability of products you order from the online store but at times, products may be out of stock or not available for reasons beyond our control.

  9. Processing
  10. Once you have submitted and confirmed your order using the online store, we will send an email to the email address you provided, acknowledging receipt of the order and setting out details of the ordered products (order receipt confirmation email).

  11. Acceptance and cancellation of orders by us
  12. We may reject all or part of an order at our sole discretion for any reason including (but not limited to) due to unavailability of products, errors in the description or price of products, errors in your order or where we suspect your transaction is fraudulent or unauthorised.
    If we reject all or part of an order for any reason, we will refund any money paid for that order or part of the order.

    If, after receiving your order, we are unable to fulfil that order, we will contact you in relation to the order.
    We will email you to confirm when your order has been accepted and dispatched (shipment confirmation).
    If we reject all or part of an order for any reason, we will refund any money paid for that order or part of the order.
    We will email you to confirm when your order has been accepted and dispatched (shipment confirmation).

  13. Prices, Shipping and Handling Charges and Taxes
  14. All prices displayed on this Website are inclusive of GST and include FREE shipping to all metropolitan major cities. If your delivery address is not in a metropolitan major city than we will provide you with additional charges for shipping and handling (we will contact you over the phone to discuss).
    The price charged for a product will be the price in effect at the time your order is placed and will be set out in the order receipt confirmation email and in your shipping confirmation. If you place additional or separate orders after receiving the order receipt confirmation these will be separate transactions and you will incur additional shipping and handling charges for such additional orders.
    Separate charges for shipping, handling and their related GST or other taxes will be shown in your order receipt confirmation email and can be viewed on a summary screen during the checkout process, prior to finalising your order.
    Prices for products and for shipping and handling are subject to change at any time without notice to you, but changes will not affect orders in respect of which we have already sent you a shipping confirmation.

  15. Value bundles
  16. We may offer bulk purchase discounts or bundle discounts. The applicable discount is as stated on the Website, and applies to the bulk purchase and/or bundle only. The discount will not be applied to the same products purchased individually.

  17. Payment
  18. Payment must be made by Paypal, VISA, MasterCard or American Express, or by direct deposit into our bank account.
    You warrant at the time of placing your order that: (i) You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with your order; and that (ii) the information you supply to us is true, correct and complete. By submitting such information, you grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of your order.
    If we do not receive confirmation that the payment has been processed, we will cancel your order.
    If your card payment cannot be processed you will be notified of this on the online store. You will then need to contact the card issuer to resolve the issue directly.

  19. Delivery
  20. Where the products are listed as available, we will use best endeavours to despatch your order from our warehouse within two business days after receipt of your order. Where the products are on back order, we will use best endeavours to despatch your order within two business days of the product arriving in our warehouse.
    We use third party shipping providers. Standard deliveries times are 1-3 business days following despatch, however may be subject to change based on demand and other circumstances beyond our control such as COVID.
    If we cannot deliver your order within the period specified in your shipping confirmation then we (or our shipping service provider) will endeavour to contact you.
    If you unreasonably defer or delay delivery after the shipping provider has notified you that they have tried to deliver the ordered items to you, or if you have provided them with an incorrect delivery address which results in an unsuccessful delivery, the delivery package will be sent to local GPO or returned to us.

  21. Events outside of our control
  22. We will not be responsible for delay or failure to perform if the delay or failure is caused by any act, event, omission, accident or circumstance beyond our reasonable control including but not limited to: civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; cyber-attack, strikes or lock-outs (or other industrial action); national or local states of emergency; failure of transportation facilities, power or utility outages, earthquake, fire, explosion, storm, flood, subsidence, pandemic, epidemic or other natural disaster; global shortages, unavailability of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or the acts, decrees, legislation, regulations or restrictions of any government.
    Our performance of our obligations to you will be suspended for the period that the above continues.

  23. Title to Products
  24. Title to the products passes from PPE2U to you when we have received payment in full for the products. All risk in the products passes to you upon delivery.

  25. Product Warranties, Returns & Liability
  26. Warranties In addition to any conditions, guarantees or warranties expressly set out in these Terms of Sale or the online store, our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products are not of acceptable quality and the failure does not amount to a major failure.
    All other warranties and representations in relation to our products are excluded, except those which are non-excludable in law (such as the Australian Consumer Law).
    Returns If you believe a product you have ordered is defective or damaged, please contact enquiries@ppe2u.com.au Please do not dispose of the product, as we may request that you return it to us.
    We may provide instructions for the return of the product. Once we have received and validated your returned product, we will send you an email to confirm the validation. Your return will then be processed by us and confirmed to you by email. We will notify you whether the product will be replaced or refunded. Any refund will be processed within 14 business days.
    You do not have the right to cancel any order, or return products due to change of mind.
    Liability, Exclusions and Limitations If PPE2U breaches any term or condition and our liability cannot be lawfully excluded but can be lawfully limited, then to the extent permitted by law and without excluding, restricting, modifying or limiting your rights and remedies under the Australian Consumer Law, our liability for such breach is limited at our election to either: (a) resupplying the products (or equivalent goods) you have purchased in respect of which the claim arises; or (b) paying the amount you paid us for those products.
    To the fullest extent permitted by law and except to the extent (if any) provided in these Terms of Sale or if we are liable to you for loss under applicable provisions for the Australian Consumer Law, we have no liability to you or any other person for any loss of or anticipated profit, loss of data, loss of use, damage to goodwill or loss due to delay, or other direct or indirect loss or damage however caused which may be suffered or incurred or which may arise from or in connection with your use of this Website, the online store or your use of or reliance upon any of the information, services and/or materials contained in it or provided by it to you or our negligence or our breach of our obligations under these Terms of Sale.

  27. Termination
  28. Without prejudice to our termination or other rights under any other provision of these terms or applicable law, we may at any time prior to delivering the products to you, immediately terminate the contract for the supply of products to you if: (a) in our reasonable opinion you breach these terms of sale and the breach is not capable of being remedied; or (b) you breach these Terms of Sale, the breach is capable of being remedied, and you fail to remedy the breach after we have given you 7 days to remedy the breach; (c) we become aware after order confirmation that the product is out of stock; or (d) there has been a genuine pricing or product description error by us.
    If we terminate pursuant to this clause, we will refund any money already received for that order.


  1. Governing law
  2. These Terms of Use are governed by the laws in force in Victoria, Australia and you submit to the non-exclusive jurisdiction of the courts of Victoria, Australia and any courts which may hear appeals from those courts.

  3. Amendments
  4. PPE2U reserves the right to amend these Terms of Use at any time without notice. Any amendment will come into effect from the time the amended Terms of Use are posted on the Website. Your use of this Website after any amendment constitutes an agreement by you to comply with and be bound by the amended Terms of Use. Accordingly, you should read these Terms of Use from time to time for changes.

  5. Transfer or assignment
  6. These terms are binding on you and PPE2U and on any person to whom PPE2U might transfer its rights. You must not transfer, assign, charge or otherwise deal with a contract with PPE2U, or any of your rights or obligations arising under it, without our prior written consent. PPE2U may transfer, assign, charge, sub-contract or otherwise deal with a contract with you, or any of PPE2U rights or obligations arising under it, at any time.

  7. Entire agreement
  8. These Terms and any document expressly referred to in them represents the entire agreement between PPE2U and you and supersedes any prior agreement, understanding or arrangement between the parties, whether oral or in writing.
    You acknowledge that, in entering into a contract with PPE2U, you have not relied on any representation, undertaking or promise given by PPE2U or any third party or implied from anything said or written in negotiations between us except as expressly stated in these Terms of Use.

  9. Severance of clauses
  10. If any clause of these Terms of Use is held to be invalid, void, unlawful or unenforceable for any reason, that clause will be severed from the Terms of Use and it will not affect the validity and enforceability of the remainder of the Terms of Use

  11. Interpretation
  12. A failure or delay in exercising any right, power or remedy does not operate as a waiver.
    A word importing the singular includes the plural and vice versa, and references to “including” shall be construed as “including, without limitation”.